Return & Refund Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (see exceptions below).

Please note this does not apply to food or perishable goods.

We are also unable to provide any returns for goods shipped outside of Canada

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wahouse.ca 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs (i.e. the delivery to and return from your delivery address) plus the cost of any food/perishable goods will be deducted from the amount we refund you.

You can always contact us for any return question at support@wahouse.ca

Delivery:

If tracking confirms delivery, WA HOUSEWe have a 30-day return policy, which means you have 30 days after receiving your item to request a return (see exceptions below).

Please note this does not apply to food or perishable goods.

We are also unable to provide any returns for goods shipped outside of the USA.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wahouse.ca 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs (i.e. the delivery to and return from your delivery address) plus the cost of any food/perishable goods will be deducted from the amount we refund you.

You can always contact us for any return question at support@wahouse.ca is not responsible for lost, stolen, or unclaimed packages.

Refunds are not available for delayed items that are eventually delivered.

Damaged Items and issues:

If your product arrives damaged, defective, or if you receive the wrong item, please email us at support@wahouse.ca with clear photo evidence within 24 hours of delivery, so that we can evaluate the issue and make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (see exceptions below).

Please note this does not apply to food or perishable goods.

We are also unable to provide any returns for goods shipped outside of the USA.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wahouse.ca 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs (i.e. the delivery to and return from your delivery address) plus the cost of any food/perishable goods will be deducted from the amount we refund you.

You can always contact us for any return question at support@wahouse.ca

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that this does not apply to food or perishable goods.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wahouse.ca